Shipments and Returns

The Products are delivered, via affiliated couriers, directly to the User, to the shipping address specified in the order. The Site allows you to request the delivery of the Products to an address other than the User's own; in any case, it is the User's responsibility to indicate all the references necessary for a successful delivery (for example, if it is the address of a third party, specify the name on the doorbell / intercom to which the delivery is to be made). It is not possible to collect the Products purchased through the Site directly from the Seller's warehouse.
 

Expenses and Shipping Types

Expected shipping costs and types may vary according to the area and shipping methods chosen by the User, as per the table available on the Site. These expenses and any additional costs are charged to the User. The relative amount will be expressly and separately indicated in the order summary, before the User proceeds with the transmission of the same, as well as in the order confirmation e-mail address referred to in art. 4. If this practice varies for any commercial reason, it will in any case be communicated to the customer. Not all shipping methods provided by couriers affiliated with the Seller are available for all areas in which it is possible to purchase the Products online.

Delivery

The delivery of the Products is considered completed when the consumer, or the third party designated by him and other than the carrier, materially takes possession of the goods; from that moment, as required by law, the risk of loss or damage to the Products, for reasons not attributable to the Seller, is transferred to the User. Upon delivery of the Products to the courier, the User will receive a confirmation from the Seller by e-mail, in which the name of the courier used and the details of the shipment will be expressly indicated.

• Delivery times: The delivery times of the Products vary according to the place of destination and the shipping methods chosen: in Italy, delivery is expected within three working days; in other countries may vary according to the shipping method chosen from among those possible, and are indicated in the table available on the Site.
• Delivery procedure: The delivery procedure provides that, in the absence of the recipient at the time of the courier's access, the person in charge will leave a notice, in order to subsequently complete the shipment, in which the contact details to contact to arrange the second delivery will be indicated. The User always has the possibility to check the status of his order by contacting the Customer Service through the appropriate section.
   

Obligations of the User upon Delivery

The User acknowledges that the withdrawal of the Products represents an obligation deriving from the sales contract concluded with the Seller.

In case of non-delivery
In case of non-delivery due to the absence of the recipient during the attempts provided for by the procedure applied by the courier, the package will remain in storage. If, within the terms indicated by the courier in the notice left to the User, the package is not collected, it will be returned to the Seller. In this case, the contract must be considered terminated by law pursuant to art. 1456 cc, with simple communication from the Seller sent by e-mail to the User, and, therefore, the order for all purposes will be canceled.

• Within 15 days of the aforementioned communication, the Seller will then proceed to reimburse the total amount paid by the User for the Products, less the costs of unsuccessful shipping, the costs of returning the Products to the Seller and any any other expense that the Seller has incurred due to the non-delivery depends on the absence or inertia of the User in fulfilling the obligation to receive the delivery. The refund due pursuant to article 8.4 will be credited to the same payment method used by the User.
• After the communication, if the User who intends to request the delivery of the Products, must necessarily proceed with a new order.

The Seller reserves the right to refuse orders from Users against whom the Seller has previously asserted the express termination clause referred, for non-fulfillment of the obligation to receive delivery of the Products.

In case of receipt of Products
If the User materially takes possession of the goods, he shall adequately fulfil the following obligations:

1. Upon receipt of the Products, the Customer is required to verify their conformity in relation to the order, paying attention, in particular, to that:
   - the number of packages indicated on the carrier's letter corresponds to the number of packages actually delivered;
   - the package is intact and not damaged or tampered with.
2. Specify and report any anomalies (such as, for example, tampering, damage to the packaging) in writing directly on the courier's transport document, and the User must refuse delivery. At the same time, the User will be required to report the fact to the Seller's Customer Service, through the appropriate section.
3. The User is therefore invited to sign the transport document only after the checks referred to in Article 8.8.

If the User does not proceed in accordance with the preceding points, and therefore accepts the delivery of the Products even in the case of damaged or tampered packaging, the User will forfeit ther legal guaantee of conformity of the Products.
 

Right of Withdrawal

The User, as a consumer, has the right to withdraw from the product sales contract, as established by art. 52 of Legislative Decree no.206 / 2005 (Consumer Code), without having to provide any explanation and without penalty.

The User may exercise the withdrawal within 14 days from the moment in which the User, or a third party other than the carrier and designated by the User, acquires physical possession of the Products. In the case of multiple goods ordered with a single order and delivered separately, the term pursuant to art. 9.2 will start from the day on which the User, or a third party other than the carrier and designated by the User, acquires physical possession of the last good. Before the expiry of the term referred to in art. 9.1, the User will inform the Seller of his decision to exercise the right of withdrawal from the contract. To this end, the User may:

1. Use the model withdrawal form, prepared in accordance with Annex I part B to the Consumer Code, which was made available to him before the conclusion of the contract, as required by art. 49 paragraph 1 letter h) of the aforementioned Code, or to submit to the Seller any other explicit declaration of his decision to withdraw from the contract, and to send the aforementioned by means of AR, or by fax or by e-mail, to the addresses already indicated in the standard instructions on the right of withdrawal received before the order.
2. Fill in and electronically submit the withdrawal form or any other declaration on the Site, by accessing the following link: https://www.nalini.com/en/account/; if the User chooses this option, the Seller will send him without delay a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail), as required by art. 54 paragraph 3 of the Consumer Code. In the notice of withdrawal, the User must specify the Products for which he intends to exercise the withdrawal.

The withdrawal deadline will be considered respected by sending the withdrawal notice before the withdrawal period has expired, as determined above. Upon receipt of the notice of withdrawal, if timely, the Seller will refund the User the total price of the products, without delay and in any case within 14 days from the date on which the Seller receives the goods in its warehouses; the refund will be made using the same payment method used by the User for the sale in relation to which the withdrawal was exercised. 

Terms and Conditions

• The Seller will have the right to withhold the refund until it has received the Products or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.
• The User, once the withdrawal has been exercised, must return the Products, without undue delay and in any case within 14 days from the date on which he communicated to the Seller his decision to withdraw from the contract, by sending the aforementioned to the following address, already indicated in the standard Instructions on the right of withdrawal referred to in Annex I part A provided for by art. 1 paragraph 1 of Legislative Decree no.21 of 02.21.2014: Moa Sport Mantovani Vincenzo srl, Via Roppi 48, 46033 Castel D'Ario (MN), Italy.
• The direct costs for returning the Products will be borne by the Seller.
• For the sole purpose of complying with the return deadline, the Products are intended to be shipped when they are delivered to the accepting post office or to the forwarder.
• The Products must be returned in the original packaging in which they were received, including any accessory documents such as tags, labels, seals, etc.
• For the return of the Product, the User may use the postal service or a carrier of his choice.
• All risks of loss or damage to the Products during shipment to the Seller for the return are borne by the Seller.

As required by art. 57 paragraph 2 of the Consumer Code, the User will be responsible for the decrease in value of the returned Products resulting from manipulation of the aforementioned other than that necessary to establish their nature, characteristics and functioning. In the event that, upon receipt of the return delivery, the Seller should find a decrease in the value of the Products attributable to the User, the Seller will be entitled to offset the amount corresponding to the aforementioned decrease in value with the amount to be refunded to the User as a result of the withdrawal; in this case, the Seller will notify the User within 14 days of receiving the return.